1. Overview

At Mailship.io, we strive to provide a reliable and high-quality email service. Our refund policy is designed to be fair and transparent while ensuring we can maintain the quality of our services.

2. Free Trial Refunds

If you're not satisfied with our service during your free trial period, you may cancel your account at any time before the trial ends without any charge.

No refunds are available for free trial periods that have already expired, as you had the opportunity to evaluate our service during this time.

3. Paid Subscription Refunds

We offer a 14-day money-back guarantee for new customers on their first subscription payment. If you're not completely satisfied with our service within 14 days of your initial purchase, contact us for a full refund.

To be eligible for a refund, you must:

• Request the refund within 14 days of your initial payment
• Not have violated our Terms of Service
• Provide a clear reason for your dissatisfaction

Refunds for partial months or unused service are not available. After the 14-day period, all subscription payments are final.

4. Service-Related Refunds

If our service experiences significant downtime that affects your ability to use Mailship.io (more than 5% of the month), we may issue a partial refund or service credit at our discretion.

Refunds will not be issued for:

• Issues caused by your internet connection or device
• Scheduled maintenance periods
• Third-party service outages
• User error or misconfiguration

5. Cancellation Policy

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period.

No refunds will be issued for the remainder of the billing period after cancellation. Your service will remain active until the end of your paid period.

6. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account email address
• Date of purchase or payment
• Reason for requesting a refund
• Any additional details that support your request

Refund requests are typically processed within 5-10 business days. Approved refunds will be issued to the original payment method.

7. Non-Refundable Items

The following are not eligible for refunds:

• Domain registration fees (processed through third parties)
• Custom development or consulting services
• Setup fees (if applicable)
• Unused credits or promotional balances

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified policy.